To Buy Or Build? Growing Your Rent Roll

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It’s a question that every Principal and their BDM must deal with at some point: is your business best served by growing a rent roll organically, or by purchasing a rent roll? There’s no one simple answer to this conundrum, as every business will have its own unique risks and opportunities – making the purchase of a rent roll a simple decision from some Principals, and an impossibility for others. In today’s brief blog, hastings+co puts forward the main pros and cons of going either way. To buy or not to buy … that is the question.

As a team of seasoned trust accountants, hastings + co have seen it all when it comes to rent rolls – the good, the bad  and the ugly. Of course, Rome wasn’t built in a day … and neither is a good or poor-quality rental portfolio. No matter how you go about building your rent roll asset, it is ultimately its maintenance which guarantees a steady return on investment for your business. And your method of rent-roll growth implementation requires considered strategy from the get go. So, tidy up your systems and processes internally before you begin organically building a rent roll, or acquiring one from another agency. If you’re needing a rent roll and database ‘health check’ to iron out systematic issues before your new properties arrive, we can help you prepare your business for the happy influx of clients.

Aquiring A Rent Roll

Agencies will often consider purchasing a rent roll if their own property department’s organic growth is slow. A benefit of acquisition is an immediate improvement in your cashflow, along with the potential to grow your income stream by increasing the acquired properties’ rental returns and offering additional services for which you can charge further fees. A natural byproduct of a larger rent roll is a greater sense of brand awareness in your community – with more of your agency’s ‘for lease’ boards hopefully leading to more ‘for sale’ boards!

When purchasing a rent roll, you’ll need to be mindful that fees across the portfolio can be inconsistent and there’s no guarantee that there will be any regular additional charges to landlords for special services. Your rent roll can potentially reduce by ‘bleeding’ clients who have an affinity to their previous property manager rather than your own business. When buying a rent roll, you’ll also have the incurred debt of the initial purchase to contend with – and some rent rolls can take considerable time to deliver a return on investment. Most importantly, not all rent rolls are good investments. Have a professional oversee the process of acquisition and subsequent implementation to future-proof your purchase as much as possible.

Organically Building A Rent Roll

Building your own rent roll is less costly in the immediate sense than acquiring an asset. What you make up in money however, you lose in time – as building a rent roll organically requires patience, strategy and an investment in marketing your business to new clients. There are many pros to building your own asset – most notably, building an asset in accordance with your own fees and expectations. When purchasing a rent roll, you may acquire less-than-desirable clients which are costly in time and put additional stress on your staff – whereas building organically means you are naturally more selective with the business you take on. Another benefit of ‘growing your own’ is the slow, managed growth which leads to stronger retention levels of landlords.

There’s no one way to grow your rent roll – acquisition or organically building your rent roll are both options. Take your financial position and your growth strategy into consideration, and you’ll be one step closer to that golden rent roll you’ve long dreamed of calling your very own.

New Year’s Resolutions for the Property Management Team

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Ach, the stress of the festive season. The Christmas gifting for family, for colleagues, for well-loved clients. The politics of the annual work Christmas party(Where? Will there be partners invited? Who pays?). The cooking, wrapping and multiple supermarket trips (dammit, where’s the cranberry sauce?).  After all that’s done, you can rest on the couch chomping down the sly mince pie or two you’ve reserved for medicinal post Christmas purposes. Yes, a recuperative break is well deserved – Hastings + Co wish all the property managers we know and love a wonderful holiday away from the furious pace of the real estate industry. Today’s blog on professional New Year’s Resolutions for the PM team is one to read now, and return to in January after you’ve had time and space to think about your goals for the year to come. What’s on your New Year’s Resolution list?

Money, Money, Money, Money! (Muh-nee!)

Before the wheel of the year grinds into full swing, sit down with the PM team and look at critical numbers to improve upon in 2014. Drill down into the average management fees for the financial year to date. Are the numbers what you’d expect, or are some management fees lower than you’d expect? Get everyone singing from the same hymn book in terms of expectations around managing and leasing fees – not only will it make the business healthier in general, you’ll have the opportunity to discuss putting dialogue training in place to help charge the commissions your PM team are worth.

ABBA Press photo (only licensed for Ring Ring release - no other use)

Why Don’t You Give Me A Call?

Don’t be the property management team that is known for never taking live calls, never calling landlords back, for over-promising and under-delivering. Of course, we all know WHY it’s so easy to fall into the trap of underservicing your community of tenants and landlords. Depending on the size of your PM’s portfolios, workloads can quickly become landslides where putting out fires is the only focus. This is the time of year that department heads should look carefully at their PM’s workloads in order to prioritise the customer experience. Calls for relationship building  and maintenance ( in addition to prospecting) must be on everyone’s non-negotiable list.

Risky Business

Real estate’s a risky business, alright. Use your property management software to check on the insurance certificates for your contractors such as handymen and tradespeople. If you don’t know how to use your property management software to make identifying risk areas in your business easy, contact Hastings + Co to book software traiing training in 2014. You’ve already GOT the tools – you just need to collectively use them to their maximum potential. While you’re about it, how are those smoke alarm checks going?

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Keys To Success

How’s that property management key board looking? We’re not talking about the piano – rather, the key board that you’ll audit each year. Attribute responsibility to a number of team members to check through carefully – removing keys from properties that have been sold or which are no longer on the rent roll. It’s also a good time to get keys cut for properties where you have no key on hand (eek!).